cant connect to game srver login...?

[•BriX™•]

hi to every one in this forum...
kindly can i ask for some little question?

pls explain to me why i cant connect?
here...
-------------------------------------------------
Connecting to Master Server...
Connecting (202.57.118.231:6900)... connected
Secure Login...
Sending encoded password...
---------Account Info-------------
Account ID: xxxxxxx 75 47 3A 00
Sex: Boy
Session ID: xxxxx F9 3F 00 00
0 00 00 00 00
----------------------------------
--------- Servers ----------
# Name Users IP Port
0 Sarah 1616 202.57.117.44 5000
1 Loki 1861 202.57.117.112 5000-------------------------------
Closing connection to Master Server
Disconnecting (202.57.118.231:6900)... disconnected
Server 1 selected
Connecting to Game Login Server...
Connecting (202.57.117.112:5000)... couldn't connect: Unknown error
Timeout on Game Login Server, reconnecting...

i want to bot to my office this what hppen...
when i try this config at home it is properly working but in my office its not...

my office use to be using some sort of terminal server...

pls! can expalin this to me why this happen?

and what could the best that i should do to solved this error?